FAQs

The Brewery Shop is open 7 days a week (please check Christmas & New Year and Easter Opening Hours).   Click https://hogsback.co.uk/pages/brewery-shop for more details.

There is a ramp into the Brewery Shop but we regret the loos and upstairs are not accessible.  There are disabled loos in the Brewery Tap and our staff will be happy to share our upstairs collection.

Our Drive Through is currently closed.

Yes, you can order and pay online, and then choose a date to collect your order from the Brewery Shop. It can take up to 2-4 working days to process your order, particularly at busy time like Christmas, so please order in plenty of time.

Unfortunately, it can take up to 2-4 working days to process your order, particularly at busy times like Christmas, so please order in plenty of time.

Our draymen deliver orders to local postcodes.  Simply order on line, choose the Local Delivery option, and your order will be delivered to you.

Your order will normally take between 2-4 working days to process and be delivered, but it can take longer at busy times, particularly at Christmas, so please order in plenty of time.  Unfortunately, it is not possible to guarantee delivery on a certain date.  

For some postcodes, we only deliver on certain days.

GU1, GU2, GU3, GU4, GU5, GU6, GU7, GU8, GU9, GU10, GU11, GU12, GU13, GU14, GU15, GU16, GU17, GU18, GU19, GU20, GU21, GU22, GU23, GU24, GU25, GU26, GU27, GU28, GU29, GU30, GU31, GU32, GU33, GU34, GU35, GU46, GU47, GU51, GU52

RH1, RH2, RH3, RH4, RH5, RH6, RH10, RH11, RH12

RG1, RG2, RG4, RG5, RG6, RG7, RG8, RG9, RG10, RG12, RG14, RG17, RG18, RG19, RG20, RG21, RG22, RG23, RG24, RG25, RG26, RG27, RG28, RG40, RG41, RG42

KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT18, KT19, KT20, KT21, KT22, KT23, KT24

TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20

SL4, SL5

SO21, SO24

For some postcodes we only deliver on certain days.

If your postcode is not included in these postcodes, we are still able to send selected items by our courier.

We update the postcodes to which we deliver, so please keep checking the website.  If we do not deliver to your postcode, you can still order via our website for a courier delivery.

If you place a fresh beer order now for Local Delivery, we will assume you want it delivered now.  If you want it delivered w/c 19th December, please put a comment in the Notes box.

Our drivers will be very busy w/c 19th December trying to accommodate your fresh beer Local Delivery.  As a general guide for w/c 19th December, we will be delivering to our Local Delivery postcodes on these days:

Monday 19th December - our GU and RH postcodes

Tuesday 20th December - our GU, TW, KT, SM and RH postcodes

Wednesday 21st December - our GU and RG postcodes

Thursday 22nd December - our GU, RG and SO postcodes

Friday 23rd December - our RG and SL postcodes

Please bear this in mind when placing your order as you may wish to choose a container which keeps the beer fresher for longer, or alternatively to use our Click & Collect service.

You can order our cask draught beer, cases of our bottled/canned beer, wines & spirits, merchandise, and gift packs.  If the product you want has the Local Delivery icon then you will be able to order it.  We are adding to our range of guest beers so please keep checking the website.

It usually takes 2-4 working days to process and deliver your order.  Whilst we make every effort to get your Local Deliveryto you as quickly as possible, we regret we cannot guarantee how long it will take to deliver your order.

We currently deliver Monday – Friday inclusive. As we are a small team, we regret we cannot deliver at the weekend.

Our Local Delivery service costs £5 but is free for orders over £50.

Unfortunately, no.  As we are a small team, we cannot guarantee delivery on a specific date.  However, you can request this on the Notes section of the order and we will try and accommodate this where we can.  Or our Brewery Shop is open 7 days a week (except for Christmas and Easter) for collections.

If you are out, our driver will leave your order in a secure location and put the delivery note through the door.

If you are home, we’ll take a signature.  Otherwise the driver will leave your order in a secure location and put the delivery note through the door.

We aim to deliver your Local Delivery order within 2-4 working days but we cannot guarantee this.  If your order has not arrived after 4 working days, please contact shop@hogsback.co.uk.

Yes, we offer a courier service to England (including Isle of Wight), Wales and parts of Scotland. However, we are only able to courier certain products.  If the product you want has the courier icon then you will be able to order it.

For Highlands and Islands (including Isle of Man) and Northern Ireland, please contact shop@hogsback.co.uk for a quote.

We can deliver cases of our bottled/canned beer, as well as Mini Kegs and our sedimented cask beers, selected gift packs and merchandise by courier.  

We regret we cannot send guest beers, wines or spirits by courier. 

If you want to change your order, please contact shop@hogsback.co.uk.  If your order has not been shipped, the team will try to help.

We try to process orders as quickly as possible, and a vast majority of our parcels arrive within 2-4 working days.  However, we cannot guarantee this, as once the parcel has been collected by our courier, we have no control over the delivery date.

No, our Courier will deliver Monday-Friday inclusive.

If you order has not arrived after 4 working days, please contact shop@hogsback.co.uk.

Unfortunately, there are occasions when parcels are damaged in transit.  If this is the case, our Courier will return the damaged package to us and we will resend the package out.  However, this may delay your item.

Unfortunately, we are not able to offer this service.

Our standard charge for England (including Isle of Wight), Wales and parts of Scotland is £8.50.  For orders over £50 to these area, delivery is free.

There is a surcharge for postcodes outside of these areas.  Please contact shop@hogsback.co.uk for a delivery charge quote.

It is possible to courier to some countries. Please contact shop@hogsback.co.uk to enquire.

Make sure you login with your Tongham TEA club email here before you start shopping and your discount will be automatically applied to the product or products in your shopping cart.

As a Tongham TEA Club member you receive a range of benefits:

- 15% off all Hogs Back Brewery draught beer from the Shop.
- 10% off Hogs Back Brewery bottled and canned beer.
- 10% off everything else in the Brewery Shop, excluding vouchers, gift cards and events. You cannot use your Tongham TEA Club discount in conjunction with other discount.
- Ad hoc Tongham TEA Club discounts

- A ticket to our Hop Harvest TEA Party

Throughout the year you will receive invites to events at the Brewery, such as new beer tastings, as well as events in the hop garden.  Plus ad hoc events.

Benefits may vary each year.

No discounts are currently available in the Brewery Tap.

No, your Tongham TEA Club discount cannot be used in conjunction with other discounts or offers.

We use one ingredient, which is widely used across the whole brewing industry, as a processing aid in most of our brews.  Although this ingredient is not present in the final beer, it means that a majority of our beers are not suitable for vegetarians.  Hogstar lager, Hogstar Juicy lager and Hazy Hog cider do not contain this ingredient.

Barley is a key part of our brewing process and so unfortunately none of our beers are currently gluten-free.  However,  Little Swine will shortly be certified as gluten free, so look out for the new labels!

As a small brewery, we are not able to measure the calories of every single brew, and so we do not publish this data.  

As a small brewery, we are not able to measure the calories of every single brew, so cannot publish this data.

If for any reason our beer falls below your expectation, we want to know.  Please contact shop@hogsback.co.uk as soon as possible, giving details of the nature of the issue, as well as when and where you purchased your beer.  Please keep the bottle, can or label as this contains information that helps us track the batch.  Our 500ml and 330ml bottles have a Best Before date [BBE] and a production code on the neck of the bottle.  Our cans have a Best Before date [BBE] and production code on the base.  Our case labels have a Best Before date.  Our fresh beer has a label.  The team will look into the issue and respond to you as soon as possible.

We brew Little Swine Pale Ale 0.5% - a naturally brewed beer with all the flavour, just without the alcohol.  

ABV stands for Alcohol By Volume.  

The number of units depends on the strength of the alcohol.  Our 500ml and 330ml bottles, as well as our cans, show the number of units.  This is calculated by multiplying the quantity by the ABV, then dividing by 1000. For example, a 500ml bottle of TEA, with an ABV of 4.2% = (500 x 4.2)/1000 = 2.1 units.

Barley is a key part of our brewing process and so unfortunately none of our beers are currently gluten-free.  However, Little Swine will shortly be certified as gluten free, so look out for the new labels!

£20 per person.  This includes a souvenir Hogs Back glass to take away at the end of the tour.  Please note, as of 31st March, the price will increase to £23 per person.  You will still be able to redeem Brewery Tour e-vouchers and Brewery Tour paper vouchers that are valid after this date by clicking here for help

£23 per person.  This includes a souvenir Hogs Back glass to take away at the end of the tour. 

If you have a valid e-voucher or paper voucher that was purchased before 31st March 2023, you may need to get in touch here for a free upgrade.

Yes, but you may need to get in touch here for a free upgrade.

All tours should be pre-booked online to avoid disappointment.  https://hogsback.co.uk/pages/brewery-tours. 

We do sometimes have last minute availability so please contact shop@hogsback.co.uk to enquire.

Our tours run all year round.  The tours usually run on Thursdays, Fridays, Saturdays and Sundays, but can be subject to change.  Please check our calendar for the most up to date information.

Our tour lasts approximately 1 ½ hours.

As our brew house is quite small, we normally have around 20 people on each tour.

We regret under 18's or babies are not allowed on the tour.  

Yes.  We operate the Challenge 25 policy, so if you are fortunate enough to look under 25, we will ask you for ID when you check in.  A Challenge 25 card, passport or driving licence are accepted forms of ID.

We regret dogs and puppies are not allowed on the tour as you will go into the brew house proper.

We regret Assistance Dogs are not allowed on the tour as you will go into the brew house proper.

We regret you are not able to take food with your or consume it on the tour.

You will be offered a range of samples, normally 4 in total, of different beer styles and strengths as you go round the tour. 

Although you will be offered samples, your tour guide will fully understand if you decline the samples.  

We regret there is no disabled access for the tour.  Part of our Brewery is housed in 18th century farm buildings and there are steps and uneven surfaces.  If you have questions about access, please contact shop@hogsback.co.uk.

Currently we are starting our tours under the wooden canopy as there is more space for everyone.  One of the team will check you in. The tours start on time, so please arrive at least 10 minutes before the start time .

Yes, please bring this as it will speed up check-in.

Yes, you will need to bring your paper voucher and show this at check-in.

We have a team of tour guides and so it is not possible to confirm in advance who your tour guide will be.  But they are all excellent!

Unfortunately, no.  One ingredient, which is commonly used across the whole brewing industry, as a processing aid is not suitable for Vegetarians or Vegans. Hogstar lager, Hogstar Juicy lager and Hazy Hog cider do not contain this ingredient and are suitable for vegetarians and vegans.  Our bottle and can labels for Hogstar, Hogstar Juicy and Hazy Hog will soon carry a “Suitable for Vegans” claim.

Barley is a key part of our brewing process and so unfortunately none of our beers are currently gluten-free.

Yes, we have a small car park here at the Brewery.  Any cars left are parked at the owner's risk.

Yes, there are marked disabled parking spaces.

We share a site and car park with other businesses so we regret vehicles cannot be left overnight.

There are regular trains to Farnham, Guildford, Ash Vale and Ash train stations.  There is a very limited bus service to Tongham.  There are local taxi companies that can be used.

Rushmoor Taxis 01252 333 555

We regret that we are not able to replace lost or misplaced paper vouchers.

Tours are not refundable.  However, we appreciate that due to extenuating circumstances you may be unable to attend.  Please contact shop@hogsback.co.uk as soon as possible, and if we are able to resell your ticket, we will do so.  We will rearrange an alternative date for your tour.

You should have received an email from us regarding your booking, offering you the opportunity to rebook before 31st December 2021. Unfortunately the deadline for rebooking has now passed.

Unfortunately the deadline for booking has now passed.

The Tap Room bar sells fresh beer and our bottled beers, as well as a small selection of gifts and merchandise.  If there is something specific you want, it is best to contact shop@hogsback.co.uk in advance.

For Tap Room opening hours, click here.  

We always recommend you make a Tap booking to make sure as we do host private events and have walk-in customers.

We are pleased to offer private tours for groups. For Friday nights, Saturdays and Sundays, the minimum booking is for 20 people.  For other days, we may be able to reduce this to 15 people.  Please contact shop@hogsback.co.uk with your preferred date and time.

We will try wherever possible to accommodate your request, but as we are a working brewery, we may not always be able to.  Please contact shop@hogsback.co.uk with your preferred date and time and we will get back to you to discuss all the options with you.

Yes we do.  Please contact bar@hogsback.co.uk if you have a particular date and time in mind and we will get back to you with all the options.

The Tap Room is normally open Thursday to Sunday but will be open on more days for Christmas and New Year.  Please see the latest times.

The Hangar is normally open Thursday to Sunday but will be open on more days for Christmas and New Year.  The Hangar is our large events space and so it may be closed due to events.  Please check the calendar to see if the Hangar is available on your  preferred date.

The Beer Garden is open Thursday to Sunday.  Please see the latest times.

The Marquee is normally open Thursday to Sunday but will be open on more days for Christmas and New Year.  Please see the latest times.

The marquee also serves as our small events space, with our wood-fired pizza oven.

Yes, we do.  But we also serve a range of teas and coffees as well as soft drinks.

Yes, you can reserve a table for up to 10 people.  For 11 people or more, please contact bar@hogsback.co.uk with your preferred date and time.  The Team will get back to you as soon as possible about your enquiry.

Yes, our new booking system allows you to book a table in the Tap Room, Hangar, Beer Garden or Marquee.

We have recently changed our booking policy.  If you made an online reservation before 16th May (regardless of the date you will be visiting), there is a £5 deposit per person booked and this is deducted when you order.  The deposit must be used on the day of the booking and is not transferrable or refundable.  If you booked after 16th May, there is no deposit.

No, you are welcome just to turn up but space is allocated on a first come, first served basis. But in order to better manage our space, staffing and menus, we recommend you book.

Yes, well-behaved children are welcome.  The accompanying adult is responsible.  No unaccompanied children.  We operate Challenge 25 so if you are lucky enough to look under 25, you will be asked to show ID at the bar.  We offer a children’s menu and a range of soft drinks.

Yes, well-behaved dogs are welcome but you must clean up after them.  We provide drinking water and bowls for the dogs.  We even sell dog-friendly ice-cream!

No.  We have recently changed our booking policy.  If you made an online reservation before 16th May (regardless of the date you will be visiting), there is a £5 deposit per person booked and this is deducted when you order.  The deposit must be used on the day of the booking and is not transferrable or refundable.  If you booked after 16th May, there is no deposit.

This depends on the event.  Please check the booking page for the event.  If you are still unsure, please contact bar@hogsback.co.uk

Please see our Refund and Cancellation policy.

Please see our Refund and Cancellation policy.

We choose a charity each month to support.  Details of each month's charity are shown on the Quiz booking page.

No, but if there is space you can purchase a ticket on the day via the bar staff.

We offer freshly baked sour-dough pizzas from our wood fired pizza oven.  We also now have a full kitchen, which offers a wide range of food, which is locally sourced where possible.  See our sample menu.  If there is something specific you want to enquire about, please contact bar@hogsback.co.uk in advance. 

Yes, we offer gluten free pizza bases as well as other gluten free options.  Please see our sample menu.  If there is something specific you want to enquire about, please contact bar@hogsback.co.uk in advance.

Yes, we offer vegetarian and vegan pizzas as well as other options.  Please see our sample menu.  If there is something specific you want to enquire about, please contact bar@hogsback.co.uk in advance.

Yes, we offer Dairy Free pizzas as well as other options.  Please see our sample menu.  If there is a specific dish you want to enquire about, please contact bar@hogsback.co.uk in advance. 

Yes we do.

Yes, we have a special Kids Menus.  Please see are sample menu.  If there is something specific you want to enquire about, please contact bar@hogsback.co.uk in advance.

We operate in line with the government guidelines of Living with Covid.  Should this guidance change, we will update accordingly.

No, although some visitors and staff may choose to.

Please see our Refund and Cancellation policy.

Unfortunately no.  However, we are looking at special e-vouchers for the Brewery Tap in the future.

We request that you do not leave your car overnight as it is a shared site with other businesses.  

Yes, and we looking to improve further.

Please contact bar@hogsback.co.uk as soon as possible prior to your booking.  We will try and accommodate the changes where possible but please see our full Refund and Cancellation Policy.

Well-behaved children are able to attend events, unless otherwise specified at the time of booking, with a ticket.  For the enjoyment of all our guests, we ask that children are supervised by their parents and that they do not disturb other guests.

Yes, the Tap Room does, but we regret the Brewery Shop currently does not.

Yes, the Tap Room has baby changing facilities.

You can book your table for up to 3 hours.

If you’re booking for more than 10 people, please email bar@hogsback.co.uk to get booked in.

https://hogsback.co.uk/pages/party-faqs

We sell from 1.75 pints to 72 pints!  A 1.75 pint glass Snifter. A 3.5 pint glass Snorter.  3.5, 5.5 and 9 pint PET bottles. 20 pint and 40 pint Piggins and Pins. 5 litre Mini Kegs. 5 and 10 litre Brewery Gate Kegs with CO2 dispense system. We also do 72 pint firkins.  Not all of our beers are available in these containers.  Check our FRESH BEER section in the online shop.

The “Hogs Back Piggin” is 20 pints of beer and Hogs Back Pin is 40 pints of beer. They are both “boxes” of beer, with a plastic bladder inside and tap for pouring.  It’s straight forward to set up and very easy to use.  Check our FRESH BEER section in the online shop.

These are our refillable glass flagons.  Our Snorter holds 3.5 pints whereas the Snifter holds 1.75 pints. These keep your beer fresh, unopened, for up to a week. Once you’ve enjoyed your beer all you need to do is rinse them out and return to the Brewery for a top up of your favourite tipple.

Our mini kegs are 5l (around 9 pints) aluminium kegs. They have a pull out tap for ease of use and can be filled with any of our beers (not Hazy Hog cider). When you get one home pop it in the fridge and it keep the beer fresh for 7 days, unopened, but then best drunk in 2 days.

The mini kegs are one use but can be recycled in your normal household recycling. 

This is a plastic bottle made from PET.  We sell these in 3 sizes: 3.5, 5.5 and 9 pints. They keep the beer fresh for up to 3 days from pouring. The bottles are recyclable in your normal plastic recycling.

Our Brewery Gate Kegs are a beer dispensing system with C02 that keeps beer fresh for up to 10 days. Unlike our other containers they are completely sealed, which means that the beer stays in perfect condition from the first to the last pint. You can refill these with any of our cask ales, kegged lager, or beer. They are made from food grade stainless steel, are easy to clean and refillable.

We brew both cask and kegged beer here at the Brewery for the pub and restaurant trade, as well as the for sale in the Brewery Shop, Brewery Tap and online store.  The cask ale we sell to trade contains live “yeast” sediment which has to settle before the beer can be drunk.  The resulting beer is called “bright” beer.  The yeast means the beer lasts longer.

All the fresh beer we sell in the shop is “bright” beer and ready to drink.  The only exception to this is our sedimented Piggins, Pins and firkins.

Cask ale has no added gas so all the carbonisation is natural.  It is generally drunk at warmer temperatures – around 10-13°C.

The kegs we use to supply the trade hold 50 litres and the beer in them is kept under pressure so stays fresher for longer.  They are more carbonated that our cask ales and are generally served at a cooler temperature, around 3-8°C.  Our kegged range is Hogstar lager, Hog IPA and Hazy Hog cider.  When you buy in the Brewery Shop or online, they are dispensed straight into our containers.  Because they are carbonated, they can lose their carbonation over time.  

Our cask ales can be purchases in all of our containers – Snifter, Snorter, PET bottles, Mini Keg, Brewery Gate Kegs, Piggins, Pins and Firkins.

Our kegged ale – Hogstar lager, Hog IPA and Hazy Hog cider can be purchased in a Snifter, Snorter, PET bottles, Brewery Gate Kegs, Piggins and Pins.  Hogstar lager and Hog IPA can also be sold in Mini Kegs.

We sell a range of beers including ales, lagers and ciders.  Check our online store for the current range of fresh beers and our bottled and canned range.

All of our beers and cider can go in the Snifters, Snorters, PET containers, Pigs, Piggins and Brewery Gate Kegs. 

Only our cask beers, Tongham TEA and Surrey Nirvana, plus some seasonal or specials, come in a 72 pint firkin. 

The mini kegs can be filled with any of our beers including our lagers but not the Hazy Hog Cider.

The length of time a beer lasts will depend on the beer and the container you are ordering.  As a general rule, the fresher the beer, the better it will taste.  Snorters, Snifters, Mini Kegs and Brewery Gate kegs will last longer than plastic bottles or Piggins and Pins.

Check the online store for your preferred beer, lager or cider.

Always drink before the “Best Before” date.

Sedimented beer still has “live” yeast in it.  This means that, unopened, it lasts longer.  Bright beer has had the sediment removed so it doesn’t require any time to settle but has a much shorter life. 

Only our case beers are available as sedimented – Tongham TEA, Surrey Nirvana and some seasonals and limited editions.  Check out the online store for the last range.

Sedimented beer is only available for cask ales in Piggins, Pins and firkins.

We use firkins for delivering to pubs and restaurants, so we need to know where all our firkins are.  They are expensive to replace and so the deposit acts as a friendly reminder to bring them back to the Brewery.

Unfortunately we are not able to collect your Firkin.

We can deliver all our beer via our Local Delivery service.  This operates to around a 30 mile radius of the Brewery but check the postcodes in the Delivery section of the FAQs.  We are only able to courier Mini Kegs and sedimented Piggins and Pins to England, Wales and parts of Scotland.  See our Delivery FAQs for full details.

We can courier sedimented Piggins and Pins to England, Wales and parts of Scotland.  See our Delivery FAQs for full details

Our 50 litre kegs require specialist dispense systems so are not suitable for sale via our Brewery Shop.  We can supply to Trade customers.

Yes! You can order online for most of our beers but if you are looking for a firkin or have any questions either drop an email to shop@hogsback.co.uk, call us or pop in for a chat.

We regret we cannot offer returns on any fresh, sedimented, bottled or canned beers.