How does the Drive Through work?
Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.
Do I have to pre-order for the Drive Through or can I just turn up?
You can just turn up. No pre-order is necessary.
When is the Drive Through open?
We are open 6 days a week but our hours of opening have changed slightly:
Tuesday – Saturday: 10am – 6pm
Sunday: 10am – 4.30pm
Monday: we are sorry but we are closed for deep cleaning
Due to Covid-19, it may be necessary to change the opening/closing hours at short notice.
Can I walk up to the Drive Through?
The Drive Through is open to pedestrians, cyclists and motorcyclists, as well as cars. Please be careful of cars and wait at the Pedestrian/Cyclist Waiting Point to be served. No pre-orders necessary.
Is the Brewery Shop open?
Due to social distancing, we have opened the Drive Through. Although you are not able to come into the Brewery Shop to browse, we can bring anything from inside the Brewery Shop out to you! This includes our range of bottled and can beers from UK and around the world. Please just ask a staff member.
What can I buy at the Drive Through?
You can buy our range of draught ales, lager and cider, as well as our bottled beer, gift packs, gift vouchers, tour vouchers, merchandise and beers from UK and around the world. We currently do not have our full range available but we are working hard to remedy this. If there is something particular that you want, then please contact email@example.com to check if we have stock.
How do I pay?
For the safety of everyone, we ask that you use Contactless or card payment whenever possible.
Are you still accepting vouchers?
Yes, you can redeem your gift vouchers at the Drive Through.
Do I still receive my discount at the Drive Through?
Yes, you will still receive your discount if you show a valid card. We regret we are not able to give the discount without a valid card.
Click & Collect
Do you offer a Click & Collect service?
Yes, you can order and pay online, and then choose a date to collect your order from the Drive Through. It can take up to 2-4 days to process your order, so please order in plenty of time.
I want to Click & Collect on Monday but the website doesn’t let me do this. Why not?
Our Drive Through is closed on Mondays for deep cleaning.
I want to Click & Collect today or tomorrow but the website doesn’t let me do this? Why not?
Unfortunately, it can take up to 2-4 days to process your order, particularly at the weekend, so please order in plenty of time.
What is Local Delivery?
Our draymen are now delivering orders to local postcodes. Simply order on line, choose the Local Delivery option, and your order will be delivered to you.
Your order will normally take between 2-4 days to process and be delivered, but it can take longer at busy times, so please order in plenty of time. Unfortunately, it is not possible to guarantee delivery on a certain date.
Which post codes do you Local Deliver to?
GU1,GU2,GU3,GU4,GU5,GU6,GU7,GU8,GU9,GU10,GU11,GU12,GU13,GU14,GU15,GU16,GU17, GU18,GU19,GU20,GU21, GU22,GU23,GU24,GU34,GU35, GU46,GU47,GU51,GU52,GU95, RG27,RG29,KT8, KT10, KT11,KT12,KT13,KT14,KT15,KT16,KT17,KT18,KT19,KT20,KT22,RG45,KT1,KT2,KT21,KT23,KT24, KT3,KT4,KT5,KT6,KT7,KT9,RG3, RG40,RG41,RG42,RH1,RH11,RH12,RH13,RH14,RH2, RH20,RH3,RH4,RH5,RH6,RH7,SL4,SL5,TW1,TW10,TW11,TW12, TW13,TW14,TW15, TW16,TW17,TW18,TW19,TW2,TW20,TW9
We regret we will not be able to fulfil your order if the delivery address is outside of these postcodes.
We aim to add new postcodes in the future, so please keep checking the website. If we do not deliver to your postcode, you can still order via our website for a courier delivery.
What products can I order with Local Delivery?
You can order our cask draught beer, cases of our bottled/canned beer, cases of our guest beers and wines, along with vouchers and gift packs. If the product you want has the Local Delivery icon then you will be able to order it. We are adding to our range of guest beers so please keep checking the website.
When will my order be delivered?
It usually takes 2-4 days to process and deliver your order. Whilst we make every effort to get you Local Delivery as quickly as possible, we regret we cannot guarantee how long it will take to deliver your order.
Do you deliver at the weekend?
We currently deliver Monday – Friday inclusive. As we are a small team, we regret we cannot deliver at the weekend.
How much does Local Delivery cost?
Our Local Delivery service costs £5 but is free for orders over £40.
Can I choose the date my order is delivered?
Unfortunately, no. As we are a small team, we cannot guarantee delivery on a specific date. However, you can request this on the Notes section of the order and we will try and accommodate this where we can.
What happens to my Local Delivery if I am out?
If you are out, our driver will leave your order in the safest place possible. If this is not possible, our driver will take your order back and try to redeliver another day.
Do I need to sign for my Local Delivery?
No, the driver will leave your order on the doorstep and step back from the door. You just need to acknowledge with a “thumbs up” that you have received the order.
What should I do if my Local Delivery order does not turn up?
We aim to deliver your Local Delivery order within 2-4 days but we cannot guarantee this. If your order has not arrived after 4 days, please contact firstname.lastname@example.org.
Can I still order if I don’t live within Local Delivery area?
Yes, we offer a courier service to all parts of the UK. However, we are only able to courier certain products. If the product you want has the Courier icon then you will be able to order it.
Which products can you deliver by Courier?
We can deliver our bottled/canned beer, as well as our sedimented cask beers by courier. We are working to add our gift pack range as well.
We regret we cannot send guest beers or wine by Courier. Breakages in transit do happen and it is not financially viable for us to replace these items free of charge, so at present, we are not able to offer these via a Courier service.
Can I change my order?
If you want to change your order, please contact email@example.com. If your has not been shipped, the team will try to help.
How long does it take to delivery by Courier?
We try to process orders as quickly as possible, and a vast majority of our parcels arrive within 2-4 days. However, we cannot guarantee this, as once the parcel has been collected by our courier, we have no control over the delivery date.
Does your Courier deliver at the weekends?
No, our Courier will deliver Monday-Friday inclusive.
What should I do if my order does not arrive?
If you order has not arrived after 4 days, please contact firstname.lastname@example.org.
We send our parcels on a special “Fragile” service via our Courier. Unfortunately, there are occasions when parcels are damaged in transit. If this is the case, our Courier will return the damaged package to us and we will resend the package out. However, this may take several days.
Can I order now for Overnight/Next day?
Unfortunately, we are not able to offer this service.
How much does it cost to courier an order?
Our standard charge for Mainland England and Wales and Scottish Lowlands is £8.50. For orders over £40 to Mainland England and Wales, and Scottish Lowlands it is free.
There is a surcharge for postcodes outside of these areas. Please contact email@example.com for a delivery charge quote.
Can you courier internationally?
Please contact firstname.lastname@example.org for a delivery charge quote for international orders.
Tongham TEA Club
Why doesn’t my Tongham TEA Club discount does show up when I select a product?
Make sure you login with your Tongham TEA club email here before you start shopping and your discount will be automatically applied to the product or products in your shopping cart.
What benefits do I get as a Tongham TEA Club member?
As a Tongham TEA Club member you receive a range of benefits:
- 15% off all Hogs Back Brewery draught beer from the Shop and Drive Through
- 10% off Hogs Back Brewery bottled and canned beer.
- 10% off everything else in the Brewery Shop and Drive Through, excluding vouchers, gift cards and events. You cannot use your Tongham TEA Club discount in conjunction with other discount.
- 15% off a pre-ordered flagon in the Brewery Tap. No other discounts are currently available in the Brewery Tap.
- Ad hoc Tongham TEA Club discounts
Throughout the year you will receive invites to events at the Brewery, such as new beer tastings, as well as exclusive events in the hop garden. Plus ad hoc events.
Due to Covid-19, some events may be limited in number or postponed and we reserve the right to change some of these benefits.
Can I use my Tongham TEA Club discount on a promotional or already discounted product?
No, your Tongham TEA Club discount cannot be used in conjunction with other discounts or offers.
Is your beer suitable for vegetarians and vegans?
We use one ingredient, which is widely used across the whole brewing industry, as a processing aid in most of our brews. Although this ingredient is not present in the final beer, it means that a majority of our beers are not suitable for vegetarians. Hogstar lager, Hogstar Juicy lager and Hazy Hog cider do not contain this ingredient.
Is your beer suitable for coeliacs or gluten-intolerant?
Barley is a key part of our brewing process and so unfortunately none of our beers are currently gluten-free.
How many calories do your beers contain?
As a small brewery, we are not able to measure the calories of every single brew, and so we do not publish this data.
Why don't you put calorie information on your labels?
As a small brewery, we are not able to measure the calories of every single brew, so cannot publish this data.
If I am not satisfied with my beer, what should I do?
If for any reason our beer falls below your expectation, we want to know. Please contact email@example.com as soon as possible, giving details of the nature of the issue, as well as when and where you purchased your beer. Please keep the bottle, can or label as this contains information that helps us track the batch. Our 500ml and 330ml bottles have a Best Before date [BBE] and a production code on the neck of the bottle. Our cans have a Best Before date [BBE] and production code on the base. Our case labels have a Best Before date. Our fresh beer has a label. The team will look into the issue and respond to you as soon as possible.
Do you brew no-alcohol beer?
At present, we don't brew a no alcohol beer. Little Swine is our lowest ABV beer at 2.8%.
What does ABV mean?
ABV stands for Alcohol By Volume.
How many units of alcohol are in your beer?
The number of units depends on the strength of the alcohol. Our 500ml and 330ml bottles, as well as our cans, show the number of units. This is calculated by multiplying the quantity by the ABV, then dividing by 1000. For example, a 500ml bottle of TEA, with an ABV of 4.2% = (500 x 4.2)/1000 = 2.1 units.
Do you brew gluten-free beer?
At the moment, no.
How much does a guided Brewery tour cost?
£20 per person. This includes a souvenir Hogs Back glass to take away at the end of the tour.
Can I just turn up for a Brewery tour?
All tours should be pre-booked online to avoid disappointment.
When do your Brewery tours run?
Our tours run all year round. The tours usually run on Thursdays, Fridays, Saturdays and Sundays, but can be subject to change. Please check our calendar for the most up to date information.
How long does a Brewery tour last?
Our tour lasts approximately 1 ½ hours.
How many people are there on a Brewery tour?
As our brew house is quite small, we normally have around 20 people on each tour.
Can under 18's and babies come along?
We regret under 18's or babies are not allowed on the tour.
Do you ID people when they check in?
Yes. We operate the Challenge 25 policy, so if you are fortunate enough to look under 25, we will ask you for ID when you check in. A Challenge 25 card, passport or driving licence are accepted forms of ID.
Can dogs or puppies come on the Brewery tour?
We regret dogs and puppies are not allowed on the tour as you will go into the brew house proper.
Can Assistance Dogs come on the Brewery tour?
We regret Assistance Dogs are not allowed on the tour as you will go into the brew house proper.
Can I take food around on the Brewery tour?
We regret you are not able to take food with your or consume it on the tour.
How many samples will I get on the Brewery tour?
You will be offered a range of samples, normally 4 in total, of different beer styles and strengths as you go round the tour. You will normally try TEA (our Traditional English Ale), Surrey Nirvana, Hogstar lager, Hog IPA or possibly a limited edition beer. It just depends on what we are brewing that week!
I am driving so can I attend the Brewery tour and not drink?
Although you will be offered samples, your tour guide will fully understand if you decline the samples.
Is there disabled access to the Brewery tour?
We regret there is no disabled access for the tour. Part of our Brewery is housed in 18th century farm buildings and there are steps and uneven surfaces. If you have questions about access, please contact firstname.lastname@example.org.
Where does the Brewery tour start?
Currently we are starting our tours under the wooden canopy as there is more space for everyone. One of the team will check you in. The tours start on time, so please arrive at least 10 minutes before the start time .
Do I need to bring my booking reference with me?
Yes, please bring this as it will speed up check-in.
Do I need to bring my paper Brewery Tour voucher to the tour?
Yes, you will need to bring your paper voucher and show this at check-in.
Who will my Brewery tour guide be?
We have a team of tour guides and so it is not possible to confirm in advance who your tour guide will be. But they are all excellent!
Are your beers suitable for Vegetarians and Vegans?
Unfortunately, no. One ingredient, which is commonly used across the whole brewing industry, as a processing aid is not suitable for Vegetarians or Vegans.
Do you serve gluten free beers on the tour?
Barley is a key part of our brewing process and so unfortunately none of our beers are currently gluten-free.
Is there parking at the Brewery?
Yes, we have a small car park here at the Brewery.
Is there disabled parking at the Brewery?
Yes, there are marked disabled parking spaces.
Can I leave my car overnight at the Brewery?
We share a site and car park with other businesses so we regret vehicles cannot be left overnight.
Can I get public transport to the Brewery?
There are regular trains to Farnham, Guildford, Ash Vale and Ash train stations. There is a very limited bus service to Tongham. There are local taxi companies that can be used.
Are there any local taxi companies?
Rushmoor Taxis 01252 333 555
What happens if I have lost my paper Brewery Tour voucher?
We regret that we are not able to replace lost or misplaced paper vouchers.
Can I cancel my Brewery tour?
Tours are not refundable. However, we appreciate that due to extenuating circumstances you may be unable to attend. Please contact email@example.com as soon as possible, and if we are able to resell your ticket, we will do so, we will rearrange an alternative date for your tour.
My Brewery tour was cancelled due to lock down. How do I rebook?
You should have received an email from us regarding your booking, offering you the opportunity to rebook before 31st December 2021. If you have not received this email for any reason, please contact firstname.lastname@example.org.
My Brewery Tour voucher has expired due to lock down. Can I still book?
We are honouring vouchers for bookings made before 31st December 2021. Please contact email@example.com to rebook.
The Brewery Shop will be closed when I finish my tour. Can I still buy beer to take home?
The Tap Room bar sells fresh beer and our bottled beers, as well as a small selection of gifts and merchandise. If there is something specific you want, it is best to contact firstname.lastname@example.org in advance.
Is the Tap Room bar open before and after?
For Tap Room opening hours, click here.
Do I need to reserve a table in the Tap Room bar if I want to stay on after the Brewery tour finishes?
We usually reserve a couple of tables in the Tap Room bar for those people on the tour, so no need to book a table.
Can I book a private Brewery tour?
We are pleased to offer private tours for groups. For Friday nights, Saturdays and Sundays, the minimum booking is for 20 people. For other days, we may be able to reduce this to 15 people. Please contact email@example.com with your preferred date and time.
Can I book a private or corporate Brewery tour outside of the advertised dates and times?
We will try wherever possible to accommodate your request, but as we are a working brewery, we may not always be able to. Please contact firstname.lastname@example.org with your preferred date and time and we will get back to you to discuss all the options with you.