Hop Harvest Festival & TEA Party tickets on sale! 🥳

Harvest Festival & TEA Party refund and cancellation policy

What happens if I lose my ticket?

Please contact jill@hogsback.co.uk as soon as possible.

You must not photocopy or share your invite/ticket, or accept a photocopied or shared ticket.

What happens if I forget my ticket on the day?

Only individuals with a ticket will be allowed to enter the site. If you have booked online, please bring a printout of your ticket or show it to us on your phone or mobile device.

If you don’t show your ticket, you will be required to purchase a new ticket on the door.

Can I get a refund for my ticket if I can no longer make it?

Unfortunately, we are unable to offer any refunds for tickets except if you have tested positive for Covid-19.

We understand that if you have Covid you will not be able to attend.  Please contact us at jill@hogsback as soon as possible with your order number and with your NHS COVID-19 notification as proof of your positive Covid test or your instruction to self-isolate.  We will then be able to offer you a full refund of the ticket price. We will also offer a full refund if we are obliged to close because of Covid or other reasons of ‘force majeure’.

What to do if you have coronavirus (COVID-19) or symptoms of COVID-19 - NHS (www.nhs.uk)

You must not photocopy or share your invite/ticket.

Unfortunately we are unable to offer refunds for tickets except if you or a member of your group for whom you have purchased a ticket has tested positive for Covid-19. 

Can I get a refund for tickets that I have purchased for friends and family if they can no longer make it?

Unfortunately, we are unable to offer any refunds for tickets except if the person for whom you have purchased the ticket has tested positive for Covid-19.

We understand that if this person has Covid, they will not be able to attend.  If you purchased the tickets on their behalf, you must contact us at jill@hogsback as soon as possible with your order number and with their NHS COVID-19 notification as proof of their positive Covid test or their instruction to self-isolate.  We will then be able to offer you a full refund of the ticket price on their behalf. We will also offer a full refund if we are obliged to close because of Covid or other reasons of ‘force majeure’.

What to do if you have coronavirus (COVID-19) or symptoms of COVID-19 - NHS (www.nhs.uk)

You must not photocopy or share your invite/ticket.

What Covid-19 precautions are being put in place? 

  1. We have taken the decision to run the celebrations over two days so that it is more comfortable and convenient for visitors and staff.
  2. Signage at the entrance gates will remind anyone with Covid-19 symptoms that they unfortunately cannot attend the party. 
  3. Adequate ventilation. The parties are outdoors, so there will be plenty of fresh air.  The bar and food village will be under open marquees.   The main marquee will also be open.  Any indoor areas, such as the Hangar and Tap will be properly ventilated.  The Brewery Shop will be closed to the public during the parties and merchandise will be sold from an open-air stall. 
  4. Frequent cleaning.  The toilets will be cleaned regularly throughout the parties.  Card machines will be in use to allow contactless payment.  Card machines will be wiped frequently.  Reusable plastic glasses will be used to serve drinks from the bar.  When you return the glass to the bar, you will be given a clean one rather than refilling a used glass.  There will be plenty of hand sanitising points available on the day.
  5. The NHS Track & Trace QR code will be displayed at the entrance gates, so anyone may check in if they so wish.  However, this will not be compulsory.
  6. Our staff have been regularly briefed and trained on our Covid-19 measures and this guidance will be reiterated ahead of the parties.  The steps we are taking to mitigate risk will be on display at the entrance gates.  Our staff have the option to wear masks if they so wish.

The government advises that we use personal judgement to help manage our own risk.  Visitors will be welcome to wear masks.  Some of our staff may choose to wear masks.

The comprehensive measures we are taking are in line with current government advice of Living with Covid, which can be found at COVID-19 Response: Living with COVID-19 - GOV.UK (www.gov.uk) but should this change, we will update our policy and communicate this accordingly.

If you have further questions relating to our Refund and Cancellation Policy, contact jill@hogsback.co.uk.

Hogs Back Brewery Team

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